Refund Policy for Digital Products & Services

Last updated: March 9, 2025

Thank you for shopping at Kenza Byte.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

At Kenzabyte, we strive to provide high-quality tools, bots, scripts, software, and services with full transparency. Since digital products and services are intangible and instantly accessible, our refund policy is designed to be fair and reasonable while protecting both the buyer and seller.

This policy is divided into two categories:

1. Refund Policy for Tools, Bots, Scripts & Software
2. Refund Policy for Services

 

1. Refund Policy for Tools, Bots, Scripts & Software

When you purchase any tool, bot, script, or software, you instantly gain access to the files. Whether the files are Compiled [ready to use] or Source Files, you still own the product, making a full refund not possible.

Refund Conditions:

• If you downloaded the product, you have already gained access, so a full refund is not possible.
• If you received our support, which is always free, and later request a refund, a support fee and file access fee will be deducted from the refund.
• Additionally, your license will be deactivated. The remaining amount, if any, may be refunded.
• If you purchased a tool but later claim you didn’t read the terms and policies, that is your responsibility.
• We clearly state all details in our Terms & Conditions, Disclaimer, and Product Description.
• If you assumed a tool had a function that it does not have, that is not a valid reason for a refund. The features are clearly described before purchase.
• If you purchased a wrong tool, a refund is not possible, but you may exchange it for another available product (if eligible).

Exchange Option for Digital Products:

• If you bought the wrong product, we offer a one-time exchange option for an available tool of equal or lesser value.
• If the exchanged tool costs less, the remaining amount will not be refunded, but we will ensure you receive full value in the exchanged product.
• If the exchange is completed, a refund is no longer possible.

 

2. Refund Policy for Services

When purchasing services, the full details of what you are buying are clearly mentioned on our product pages. If you have any doubts or questions, you should ask before making a purchase through live support, WhatsApp, or Telegram.

Refund Conditions for Services:

• Once a service is purchased and delivered, a refund is not possible.
• If you purchased the wrong service, we offer a one-time exchange option for another service of the same value.
• If the exchanged service costs less, the remaining amount will not be refunded, but we will provide the full service value in the exchanged service.
• Exchange is only possible if the service has not yet started. You must contact support before the service begins to request an exchange.

 

By purchasing from Kenzabyte, you acknowledge that you have read, understood, and agreed to our refund policy and terms. These policies ensure fairness, transparency, and ethical business practices.

you can always contact us via official email, WhatsApp, Telegram, or live chat using your registered name with Kenzabyte or your order number.

Your order number will be sent to your email after purchase and will also be visible in your dashboard. This helps us verify your request and provide faster support. 🚀

If you are a new user who has not made a purchase yet and you are reading this policy, you are allowed to contact us to clarify any doubts before making a purchase.

 

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By visiting this page on our website: https://www.kenzabyte.com/contact-us/

Thank You